At ACE Stock Bots, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our AI-powered stock analysis platform. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.
1.1 Personal Information
- Account Information: Name, email address, username, and password
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
- Profile Information: Trading preferences, analysis settings, and usage patterns
- Communication Data: Messages, support tickets, and feedback you send us
1.2 Usage Data
- Platform Usage: Pages visited, features used, and time spent on our platform
- Analysis Data: Stock symbols analyzed, analysis parameters, and results generated
- Technical Data: IP address, browser type, device information, and operating system
- Performance Data: Error logs, system performance metrics, and platform stability data
2. How We Use Your Information
We use the information we collect to provide, improve, and personalize our services:
2.1 Service Provision
- Process your account registration and manage your membership
- Provide AI-powered stock analysis and trading insights
- Process payments and manage subscriptions
- Send important service updates and notifications
2.2 Service Improvement
- Analyze usage patterns to improve our AI algorithms
- Develop new features and enhance existing functionality
- Optimize platform performance and user experience
- Conduct research and development for better trading tools
2.3 Communication
- Respond to your support requests and inquiries
- Send educational content and trading insights
- Provide updates about new features and services
- Send important legal and policy updates
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
3.1 Service Providers
We work with trusted third-party service providers who help us operate our platform:
- Payment Processors: Stripe and other payment gateways for secure transactions
- Cloud Services: AWS, Google Cloud, or similar for hosting and data storage
- Analytics Services: Google Analytics and similar tools for usage analysis
- Support Tools: Customer service platforms for handling inquiries
3.2 Legal Requirements
We may disclose your information if required by law or to protect our rights and safety:
- Comply with legal obligations and court orders
- Protect against fraud, security threats, or illegal activities
- Enforce our Terms of Service and other policies
- Protect the rights and safety of our users and the public
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such changes.
4. Data Security
We implement industry-standard security measures to protect your information:
4.1 Technical Safeguards
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Backup and disaster recovery procedures
4.2 Operational Safeguards
- Limited access to personal data on a need-to-know basis
- Employee training on data protection and privacy
- Regular review and updates of security policies
- Incident response procedures for data breaches
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
5.1 Account Data
- Active Accounts: Retained while your account is active
- Inactive Accounts: Retained for 2 years after last activity
- Payment Records: Retained for 7 years for tax and legal compliance
- Support Communications: Retained for 3 years for service improvement
5.2 Usage Data
- Analytics Data: Aggregated and anonymized after 2 years
- Performance Logs: Retained for 1 year for system optimization
- Error Logs: Retained for 6 months for debugging
6. Your Rights and Choices
You have certain rights regarding your personal information:
6.1 Access and Control
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
6.2 Communication Preferences
- Opt out of marketing communications
- Control notification settings in your account
- Unsubscribe from email newsletters
- Manage cookie preferences in your browser
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
7.1 Essential Cookies
- Authentication and session management
- Security and fraud prevention
- Platform functionality and performance
7.2 Analytics Cookies
- Usage analysis and platform improvement
- Feature development and optimization
- Performance monitoring and debugging
8. International Data Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions for countries with equivalent protection
- Other appropriate safeguards as required by law
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
12. Governing Law
This Privacy Policy is governed by the laws of Victoria, Australia. Any disputes will be resolved in accordance with Australian data protection laws and regulations.