ACE Stock Bots Refund and Cancellation Policy
IMPORTANT: Please read this refunds policy carefully before making any purchases. By purchasing our services, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.
ACE Stock Bots operates on a no-refunds policy. Due to the digital nature of our services and the immediate access provided upon purchase, we do not offer refunds, returns, or exchanges for any of our products or services.
Our services are digital and provide immediate access to:
Once access is granted, the service has been delivered and consumed, making refunds impractical and unfair to our business model.
Upon successful payment, you immediately gain access to our platform and services. This instant delivery means the service has been provided and cannot be "returned" in the traditional sense.
Before making any purchase, please ensure that:
In very limited circumstances, we may consider refunds for the following reasons:
If you experience significant technical issues that prevent you from accessing our services for an extended period (more than 48 hours), we may consider a partial refund. This does not include:
If you are charged multiple times for the same service due to a technical error on our end, we will refund the duplicate charges immediately.
If we are unable to provide the service you purchased due to circumstances beyond our control, we will provide a full refund.
For subscription-based services, you can cancel your subscription at any time, but refunds are not provided for the current billing period.
Analysis tokens and credits purchased through our platform are non-refundable and non-transferable.
Some credits may have expiration dates. It is your responsibility to use them before they expire. We will not provide refunds for expired credits.
If you believe you are entitled to a refund under the limited exceptions outlined above, please follow our dispute resolution process:
To consider your refund request, we need:
If you file a chargeback or dispute with your payment processor without first contacting us, we reserve the right to:
We consider chargebacks without prior communication to be a violation of our terms of service. We will vigorously defend against unjustified chargebacks.
This refunds policy does not affect your statutory rights under Australian consumer law. If you believe you have a valid claim under consumer law, you may contact the relevant consumer protection authority.
Under Australian Consumer Law, you may have rights regarding:
If you believe you have a valid claim under consumer law:
We reserve the right to modify this refunds policy at any time. Changes will be effective immediately upon posting on our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions about this refunds policy, please contact us:
By purchasing our services, you acknowledge that:
Last updated: July 2024